Hi from the Typeform Customer Success team!

Could you please take 2 min to help me prepare the most relevant information for the Board meeting in December? Thanks!
start
 
Could you please let me know your name?

 
Hi {{answer_17592715}}, below is a brief description of some of the topics I had in mind.  We probably won't have time for everything, so I included estimates of how much time each would take.

1) CS Framework & KPIs (15 min)
CS mission, the 4 pillars of CS at Typeform, what KPIs we track for each pillar, and how the KPIs are trending.

2) Focus on retention (15 min)
Discussion about our retention strategy.

3) CS Upcoming projects (10 min)
What projects are coming up and what our focus will be in 2016.

4) Focus on Customer Voice (15 min)
Customer Voice is an analysis of customer feedback across tickets, NPS, churn feedback, and feature requests.

 
Now that you know a bit more about the proposed topics, could you please let me know which one(s) you would like me to cover?





 
It would probably take me about {{var_score}} min to get through that selection.


 
Anything else to add?

Thanks {{answer_17592715}}! 
I appreciate your time and look forward to seeing you soon.
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